Frequently Asked Questions
1) I see a painting/print/item I want. How can I purchase it?
Simply email me at: marie@dandelionart.com and
tell me which one you'd like to purchase. I will then send you an
invoice to pay for your item.
2) What type of payments do you accept?
I use PayPal, so any major credit cards are accepted.
Unfortunately, I do not accept e-checks at this time. I
also accept money orders. Please email me for the address to send
it to.
3) I would like to commission you to do a painting for me. What do I do?
Please email me with your request along with any relevant pictures, for
example, of your child's favorite toy you'd like for me to paint, or of
the colors/patterns of your child's bedding if you'd like for me to
match colors/patterns. I will do my best to match colors based on
what you provide me. I require a non-refundable deposit of $50
before I start work on your painting. After I've gathered
all info from you, I will do a quick sketch of your painting and email
the sketches to you for approval. We will continue to communicate
via email until you are happy with your painting. Finally, I will
email you the finished painting for you to see before I mail it to you.
The full balance is due after your approval of the finished
painting.
4) I would like a pair of wall
pegs, letters on canvas, a painting, and a time out chair. Can I
have them all color coordinate with my child's room decor?
Absolutely! Simply email me with photos of your child's bedding
or you can even send me a link to an online store that carry your
child's bedding! Just let me know how you want each to look and I
can do it!
5) When will my order be ready?
Please allow 4-6 weeks, depending on how many orders I get, for the
completion and delivery of your order. If I do manage to finish
your order before 4 weeks, I will notify you right away.
6) What is your refund policy?
I cannot issue refunds for personalized paintings and items.
Other items I will issue a refund only if they were damaged in
transit. You are responsible for shipping costs when you return
an item.
7) How can I find out about shipping costs?
Shipping costs are additional. I can email you the shipping costs prior to sending your invoice.
If there is anything else that I forgot to cover, please email me at: marie@dandelionart.com. Thank you so much!
Copyright 2008 dandelion art All rights reserved
For more information, please contact: marie@dandelionart.com
